Privacy Policy

Last Updated: 9 August 2025

At Terra and Tuba (“we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit [terraandtuba.com] or use our products and services.

By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information we need to provide our services and improve your experience.

a. Information you give us directly

Name and contact details (email, phone, address)
Billing and shipping information
Payment details (processed securely via trusted third parties)
Any other details you provide through forms, messages, or orders

b. Information we collect automatically

IP address, browser type, device information
Pages visited, time spent on our site, and usage patterns
Cookies and similar tracking technologies

2. How We Use Your Information

We process your personal data only for clear and lawful purposes, including to:

Fulfil your orders and deliver products/services
Communicate with you about orders, questions, and updates
Send marketing communications (only with your consent)
Improve our website and offerings
Meet legal and regulatory obligations

3. Legal Basis for Processing

We only process personal data when we have a lawful reason to do so, such as:

Your consent (which you can withdraw at any time)
To perform a contract with you
To comply with legal obligations
For legitimate business interests that do not override your rights

4. Cookies & Tracking

We use cookies to:

Remember your preferences
Improve site functionality
Analyse site performance and usage
Deliver relevant content and offers

Where required by law, we obtain your consent before setting non-essential cookies. You can change your cookie settings anytime in your browser.

5. Sharing Your Information

We do not sell your personal data.

We may share it with:

Trusted service providers (payment processors, couriers, website hosting)
Legal authorities if required by law
Business partners in the event of a merger, sale, or restructuring

All third parties must protect your data in line with this policy and applicable law.

6. International Data Transfers

If we transfer your personal data outside your country (including to countries without equivalent data protection laws), we will use legally recognised safeguards, such as contractual clauses or government-approved mechanisms.

7. Data Retention

We keep your personal data only as long as necessary to:

Provide our services
Comply with legal requirements
Resolve disputes and enforce our agreements

When it’s no longer needed, we delete or anonymise it securely.

8. Security

We use technical, organisational, and administrative measures to protect your personal data from loss, misuse, or unauthorised access. However, no system can be guaranteed 100% secure.

9. Your Privacy Rights

No matter where you are, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Restrict or object to how we process your data
Request a copy of your data in a portable format
Withdraw consent at any time
Lodge a complaint with your local data protection authority

We will never discriminate against you for exercising your rights.

10. Children’s Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions, requests, or concerns about your personal data, please contact:

Terra and Tuba

📧 Email: info@terraandtuba.com